Returns

WHEN CAN YOU RETURN?

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  • You have 30 days to return an item from the date you received it (maintaining the right of the cooling off period). Legally, the handicrafts which are customized are not subject to return.
  • You don’t need to give a reason of your return but any additional information will be appreciated.

HOW TO RETURN?

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  • Carefully fill the below form. You can mail it or attach it to the returned parcel.
  • Be eco! Try to make sure the product, warranty and the case/box are intact.
  • Attaching the proof of purchase will quicken the return process.
  • The pine-cone is your piece of forest. We hope that you will be pleased to keep it.
  • Please don’t send a cash on delivery parcel or a standard letter (considering the safety and delivery time).
  • Return an adequately secured parcel to the address given on the return form.
  • The cost of the returned parcel is not eligible for refunds.
  • We reimburse the money for your purchase to the given on the returns form bank account number within 14 days.



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