Warranty

ALL OF THE HANDICRAFTS ARE COVERED WITH A 2-YEAR WARRANTY!

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  • All of the products are covered with a 24-month warranty period from the date of purchase. It covers the products bought via our online store or through our official partners.
  • The warranty covers all of the defects within nonconformity of the goods (in accordance with the Act of 30 May 2014 on consumer rights).
  • Our warranties do not cover any defects caused by improper usage.

HOW CAN I CLAIM MY WARRANTY?

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  • Contact us by email – describe your issue. We will try to help and determine how to resolve the issue.
  • If you need to send an item back to us, make sure to fill the below form carefully.
  • Make sure that the product, warranty and the proof of purchase are in the parcel.
  • Return an adequately secured parcel to the address given on the return form. To ensure safety we recommend sending the parcel via courier or any form of registered/tracked parcels.
  • Our warranties do not cover any defects caused by improper usage.
  • Once made, the decision concerning the reported issue will be sent to your e-mail address. If the item has a defect covered under this warranty, we will repair or replace the item.